Our Staff

"...yet we are one strong company, one strong team with a common understanding - This is the secret of our success. "

Eid Nawafleh – Director of Jordan Tours & Travel, also owner of Petra Kitchen, Jordan's first customer orientated restaurant, where the clients cook along side local women and a professional chef. Owner of Made In Jordan Gallery, where local handicrafts are sold for the benefit of those that made them. Founder of Petra by Night, the romantically candle lit Siq leads to the famous Petra Treasury that is flood-lit with candles and then brought to life with the sensual music of local instruments. Most recently, Eid added a unique service to Jordan's tourism, Jordan Travel Medical Clinic, to provide the most professional health and safety service.

Eid is originally a Petra Bedouin, from a very large family who have their own village in the immediate area. He was educated in Wadi Musa, going to and from school on his own donkey. He studied film direction in Amman, during which time he directed an amateur film of the local Bedouin community's interaction with Western society. He also worked producing adverts and propaganda.

Most of the Nawafleh family is involved in tourism by some way or another; however it was Eid's desire to introduce a new aspect of tourism to the region and specialized in film crews and news stations at the time of the Gulf war. This field led him to organizing these crews' excursions throughout Jordan. He is the first in the family to open his own Tour Operator Company.

With an active imagination, Eid is always getting involved in new ideas and enthusiastic in organizing events where the local community benefits. In the years as a Tour Operator, Jordan Tours & Travel has organized incentives for Pharmaceutical companies, Microsoft, various industries and specialist fields. Eid does it different, he invites the locals to attend functions and integrate with the visitors, offering a unique cross cultural experience.

Over a decade ago Eid introduced the concept of 5* camping in Wadi Rum, incorporating the Bedouin experience by training those interacting with Westerners to cater to their needs in a way that showed an authentic Bedouin lifestyle, finding the common ground between the two cultures.

In 2004 Eid attended the Tourism Destination Management Course at the George Washington University, USA, to enhance his tourism knowledge, establishing a good networking base in which to operate professional events.

Jordan Tours & Travel does not cater to the budget traveler; they provide a professional and comprehensive service that does not stop while the customer sleeps. Offering tailor made packages to groups or individuals, the customer is the most valuable asset and there is no rest until their expectations are met.

 Ilaria Dei Amarat – has been working in the travel industry since 1998 previously as a Service Director for United Airlines in Dublin – Ireland and now as a Sales and Marketing manager for Jordan Tours & Travel.  With years of experience and languages qualifications she is considered a great asset for the company and strive to give the best costumer service always exceeding our customers expectations. 

Mohamed "Gabah" – began his work in tourism through horse guiding and became interested in photography as a hobby. This lead to an interest in the movie aspect of tourism, taking his lead from Eid he became famous for setting up the logistics of movie setups, earning his nickname 'Gabah', meaning 'swiftly', working efficiently to have the quickest camp arrangement. He enjoys the demanding role that is required in this specialty. 

Gabah's role in Jordan Tours is Tour Manager, providing the specific needs of the various groups that come to visit Jordan. He enjoys creating new camping themes, offering a more unique event, from the 2 stars to a better than five star experience. He feels he has learnt a lot from the tourists, not only languages. 

Defaliah – has been working with tourists since 1994, catering to the camping experience all over Jordan. His know-how began with the outside catering for Petra Forum hotel, after serving in the Special Forces in one of the royal families in the Gulf, in both he got the training in security, survival and customer requirements, standing him in good stead to offer a complete service. 

Defaliah's main job now is to set up the camp, make sure the catering is suitable to the guests, taking in any special dietary requirements, as well as some special occasions such as birthdays and anniversaries. He arranges the transportation to and from the camp, the trekking that will take place and any entertainment that needs to be organized. He is sure that the camp is removed, leaving nothing behind. 

His local upbringing has put him in an enviable position of both knowing the terrain and knowing the people he will come across. His favorite place is to be in the desert, especially Azrak, Wadi Rum or Wadi Araba, where he can ride horses and camels and drive for the adventure. 

Tour Representatives (Reps) and Guides – in Jordan they are usually freelance, offering a variety of languages and familiar with the cultural characteristics of each nationality through both experience and visits to the various countries. 

Our reps are professional and punctual, with a thorough knowledge of their specialty, such as adventure, culture, incentive, etc. 

We conduct six-monthly workshops to upgrade, retrain and provide customer feedback. We also arrange internal team building events to improve their understanding of their role in the tourist's experience.